Affected Components: Analytics

Jul 28, 21:15:41 GMT+0
Resolved - This issue has been resolved. Analytics dashboards are loading normally again and data is up to date. No other parts of the platform were affected. Thank you for your patience..

Jul 28, 20:36:36 GMT+0
Investigating - We're aware of an issue affecting the Analytics section. Dashboards may be slow to load, fail to load, or display data that isn't fully up to date. All other parts of the platform — projects, draw requests, documents, and inspections — are unaffected and working normally. We've identified the cause and are working on a fix. We'll post an update as soon as service is restored..

Duration: 1 hour and 38 minutes

Affected Components: Core Application

May 6, 14:24:31 GMT+0
Postmortem - **_Summary:_** _Following a backend update, a CORS configuration issue caused errors for users accessing the application. The issue was identified and resolved within \[90 minutes\]._ **_Root cause:_** _A backend deployment introduced a change that affected CORS headers, preventing the frontend from communicating with the API._ **_Resolution:_** _The CORS configuration was corrected and deployed. We have identified improvements to our deployment process to prevent recurrence._.

May 6, 14:12:39 GMT+0
Resolved - This incident has been resolved..

May 6, 13:57:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 6, 13:05:54 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 6, 12:23:00 GMT+0
Investigating - We are currently investigating this incident..

Affected Components: Analytics

Feb 12, 22:30:41 GMT+0
Resolved - This incident has been resolved..

Feb 12, 22:30:04 GMT+0
Resolved - Analytics is back up. This incident was automatically resolved by Instatus monitoring..

Feb 12, 22:05:31 GMT+0
Investigating - Analytics is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 49 minutes

Affected Components: Production API

Dec 3, 16:27:19 GMT+0
Resolved - This incident has been resolved..

Dec 3, 16:21:31 GMT+0
Investigating - We are aware that users are unable to login and are working to resolve the issue. We will update this message as soon as information becomes available..

Dec 3, 15:37:52 GMT+0
Investigating - Production API is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: Truepic API

Nov 18, 12:48:29 GMT+0
Resolved - Truepic API is back up..

Nov 18, 11:56:29 GMT+0
Investigating - The Truepic API is down due to a Cloudflare outage..

Duration: 15 days and 38 minutes

Affected Components: Trinity API

Oct 29, 23:46:00 GMT+0
Postmortem - Trinity API expirienced outage because of Microsoft Azure outage .

Oct 29, 22:30:00 GMT+0
Resolved - This incident has been resolved..

Oct 29, 17:05:00 GMT+0
Investigating - Trinity API is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 1 hour and 7 minutes

Affected Components: Analytics

Oct 21, 18:06:43 GMT+0
Resolved - This incident has been resolved..

Oct 21, 17:59:08 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 21, 16:59:45 GMT+0
Identified - We are currently investigating this incident related to data latency for analytics platform. .